AI-powered diagnostics that help teams see, understand, and resolve customer issues faster. Reconstruct clickstreams into evidence-backed resolutions.
Built around the core triage pipeline: capture the trail, match against standard procedures, and deliver evidence to engineering.
Record exact customer actions as a timestamped, selector-level replay. Support sees what happened rather than relying on paraphrased tickets.
Every ticket is compared against your Standard Operating Procedures. Gaps and deviations are identified automatically without manual delays.
A guided diagnostic engine proposes root causes and verified fixes tailored to your procedures, differentiating process confusion from system bugs.
For process gaps, operators or customers receive step-by-step resolution walkthroughs in the side panel, deflecting tickets before escalation.
Aggregate ticket patterns across organisations. Identify recurring pain points and feed actionable signals directly to your product roadmap.
Click-triggered capture only. Zero passive background recording, zero keystroke logging, and zero password field exposure.
VisionTriage classifies issues by comparing actions to documented procedures, resolving user confusion on the spot while escalating true defects.
Customer followed the lead form correctly, but the assignment-rule toggle was never activated. The side panel guided the user to enable the toggle.
Unhandled null in assertion parser returned an HTTP 500 error. Replay, stack trace, and console errors attached automatically for engineering.
The client signed with a sandbox secret rather than the production key. The diagnostic verified the header and advised the operator to rotate the key.
Currently in private pilot. We partner closely with engineering and support leaders to deliver verified clickstream triage.
For innovative support leads and engineering teams validating visual triage.
Bespoke architecture for scaling customer support operations with strict compliance.
Self-serve pay-as-you-grow subscription tiers for fast-moving customer teams.
Clear answers on capture security, SOP verification, and team workflow.
Chatbots guess based on customer descriptions, which are often incomplete. VisionTriage captures the actual click trail and compares it against your SOPs. The classification is backed by factual interaction evidence.
No. Capture is click-triggered only. There is no passive video recording, no keystroke tracking, and no password or payment field exposure.
When the click sequence matches the SOP but still produces an error, VisionTriage packages the event as a verified technical defect. Engineering receives the reproduction trail and console logs ready for inspection.
You can add SOPs through the Knowledge Base in the console. You can create structured step-by-step procedures with expected URLs, click paths, and criteria.